Welcome to The Ravi Rich. We strive to ensure that you are satisfied with every purchase. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
We accept return requests within 7 days of delivery only if:
- The product received is damaged, defective, or incorrect.
- The item is unused, unwashed, and in its original condition.
- All original tags, packaging, and accessories are intact.
- Proof of purchase (Order ID or invoice) is provided.
2. Non-Returnable Items
Returns and refunds are not accepted for:
- Products that have been worn, washed, or used.
- Products returned without original packaging or tags.
- Customized or personalized products.
- Clearance, sale, or promotional items (unless received damaged or defective).
- Returns requested after 7 days of delivery.
3. Damaged, Defective, or Wrong Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Share your Order ID and clear photos/videos of the product.
- Our team will review your request and respond within 2–3 business days.
Upon approval, we will provide a replacement or refund as applicable.
4. Refund Process
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment provider.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchange Policy
We offer exchanges only for:
- Damaged products
- Defective products
- Incorrect items shipped
Exchange requests are subject to stock availability.
6. Order Cancellation
- Orders may be cancelled before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
- Approved cancellations will be refunded to the original payment method.
7. Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.
- For other approved returns, the customer may be responsible for return shipping charges.
8. Contact Us
For any return, refund, or exchange-related inquiries, contact us:
The Ravi Rich
📧 Email: theravirich@gmail.com
📞 Customer Care: +91 81538 70218
🌐 Website: www.theravirich.com
We are committed to providing a smooth shopping experience and will do our best to resolve any concerns promptly.